Refund & Cancellation Policy

Last updated: 8 October 2026

Refunds depend on what you bought. This page explains the rules for each type of service. If your written quote has different terms, the quote applies.

Summary

1. Website, app and design projects

• Projects start with an advance payment as per your quote (usually 50%).
• If you cancel before work starts, we refund the advance in full, minus the cost of any third-party items already bought for you (see section 3).
• Once work has started (for example, design concepts or development have begun), the advance is not refundable because our team's time has been reserved and used.
• If you cancel part-way through, you pay for work completed up to that point. If you have paid more than that, we refund the difference.
• Requests for changes are handled through revisions, not refunds. Revision rounds are listed in your quote.

2. Monthly plans and AMC

• Monthly plans can be cancelled at any time by email. Cancellation applies from the next billing month.
• The month already paid for is not refundable, as the work for that month is scheduled in advance.
• Annual maintenance contracts (AMC) can be cancelled with 30 days' written notice. We refund the unused full months, minus any third-party costs and any discount given for paying annually.

3. Third-party services (not refundable)

The following are bought from other companies on your behalf and paid to them immediately, so they cannot be refunded once ordered:

• Domain names (registration, renewal and transfer)
• Web hosting and servers
• Business email such as Google Workspace or Microsoft 365
• SSL certificates, paid themes, plugins and software licences
• Paid API services, app store fees and similar subscriptions
• Advertising budget already spent on Google, Meta or other platforms

4. ADNYS software products and apps

• Our ready-made products, apps and subscriptions are digital. Once your access, account or licence has been delivered, they are not refundable.
• If a product doesn't work as described and we can't fix it within 14 days of your report, we will refund what you paid for that product.
• Subscriptions can be cancelled at any time and stop at the end of the paid period.

5. Payments we did not ask for

• We only accept online payments against an invoice we have issued.
• If a payment reaches us that doesn't match an ADNYS invoice, we refund it in full to the original card. Examples: a duplicate payment, a wrong amount, or a payment the cardholder didn't make.
• Before starting any work, we may ask the payer to confirm their identity.
• If you see a charge from ADNYS FZE that you don't recognise, email info@adnys.com first. We'll check it and refund it if it isn't yours. This is usually faster than a dispute through your bank.

6. How to ask for a refund or cancel

1. Email info@adnys.com with your order number (it starts with "ADN"), the name and email used to pay, and the reason.
2. We reply within 2 working days and confirm whether a refund applies and how much.
3. Approved refunds are processed within 7 working days.

7. How refunds are paid

• Refunds will be done only through the original mode of payment. Card payments are refunded to the same card through ADNYS Pay and Tap Payments.
• After we process it, your bank may take 5–14 working days to show the refund on your statement.
• Refunds are made in AED. We are not responsible for exchange rate differences or fees charged by your bank.

8. Contact

See also our Terms & Conditions and Privacy Policy.